But I think the most important thing in HR is being able to see both the forest and the trees.

To know that without the trees, there is no forest. To make all decisions based on the health and continued growth of the whole forest, while seeing and adressing the needs of each tree. Tending the environment, planting, pruning, fertilizing, cutting out deadwood.

Sure, having business knowledge is important, but if you don’t survive with some shred of sanity, then all of the ‘head-smarts’ won’t do you a single bit of good.

In multiple discussions with dozens of HR professionals, they have all agreed that being able to laugh (whether at yourself or a situation) is one of the keys to longevity.

If you’re a robot spouting information about the business, but every employee prefers to talk with the other HR staff who DO have a personality and sense of humor, then how successful will you be in the long run?

Great question, Alan!

This approach empowers and inspires people which can unleash innovation and and excellence thus propelling the organization forward through employee engagement.

All the knowledge in the world about products, services, policies, regulation, etc. will mean nothing if there isn’t a fundamental understanding about what the business needs. Further, if you are only seen as “the HR person implementing” and not as a business person bringing creatives ideas on how innovate and nurture leadership, you don’t earn the much needed seat at the table.